The Sangguniang Panlalawigan (SP) has launched an investigation into the alleged “hostage fee” imposed on passengers’ luggage at Tagbilaran City seaport, aiming for a long-term solution.
Board Member Atty. Jamie Villamor, chair of the tourism committee, noted the need to address the issue holistically rather than applying “band-aid solutions.”
The probe follows a complaint from Christiannae Pizarras Cagas, who claimed she was unexpectedly charged an extra fee for her baggage.
Upon arriving from Cebu via fastcraft, she and her companion paid ₱400 to a porter, only to be told by Global Port staff that they had to pay an additional ₱100 per large box and ₱50 per small one.
Cagas questioned the lack of signage, announcements, and clear criteria for the charges. “It felt like a hostage situation,” she said. “If we didn’t pay, our baggage wouldn’t be released.”
She also lamented about how the policy affects seniors and solo travelers with heavy luggage.
Board Member Atty. Tomas Abapo Jr. urged the SP to investigate possible discourtesy or incompetence on the part of the port management and assess whether the city port is tourist-friendly.
Cagas called on authorities, including the Philippine Ports Authority, to clarify baggage fees and consider implementing a standardized tariff.
The SP is set to continue its inquiry.
Leave a Reply
You must be logged in to post a comment.